Communication Leadership Training Resources
Welcome to the training resource page for Communication Leadership . Everything here supports what you discovered and learned on the training. If you’ve found this page without doing the training, then feel free to browse all the same. You can also use the form below to receive a FREE email series of embedding strategies.
Video Clips
Power of Words
How language changes responses.
Excerpt
A great example of how changing words can help people associate more deeply with the message or how it is for another person.
Held Hostage
An extreme example of compassion and purpose.
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“After my ordeal, a lot of colleagues asked me, “But why do you continue? Why do you do this sort of job? Why do you have to go back to it?” My answer was very simple: If I had quit, that would have meant my kidnapper had won. They would have taken my soul and my humanity.”
Body language & who you are
What signals your posture gives off.
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Body language affects how others see us, but it may also change how we see ourselves. Social psychologist Amy Cuddy shows how “power posing” — standing in a posture of confidence, even when we don’t feel confident — can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.
Dare to disagree
Conflict as a form of collaboration.
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One of the bigger skills sets we practice on Communication Leadership is being able to preserve a relationship whilst disagreeing with someone. In this TED talk Margaret Heffernan talks about constructive conflict, being able to critique someone’s view or idea with – very importantly – the intention of helping them ‘grow’ their idea, or at least their thinking about it. The sweet spot is doing this in a way that strengthens the relationship and breeds trust. Achieve this and more people step forward with ideas that may be left of field, but hold real value.
The Emphatic Civilisation
Jeremy Rifkin explores empathy.
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In this talk from RSA Animate, bestselling author Jeremy Rifkin investigates the evolution of empathy and the profound ways it has shaped human development and society.
Violence & Poverty
Reducing conflict/violence to end poverty.
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From TED: Collective compassion has meant an overall decrease in global poverty since the 1980s, says civil rights lawyer Gary Haugen. Yet for all the world’s aid money, there’s a pervasive hidden problem keeping poverty alive. Haugen reveals the dark underlying cause we must recognize and act on now.
Influencing Values
What nonprofits can learn from Coca-Cola.
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From Ted: At TEDxChange, Melinda Gates makes a provocative case for nonprofits taking a cue from corporations such as Coca-Cola, whose plugged-in, global network of marketers and distributors ensures that every remote village wants — and can get — a Coke. Why shouldn’t this work for condoms, sanitation, vaccinations too?
Bobby McFerrin Demonstrates the Power of the Pentatonic ScaleMusician Bobby McFerrin uses the pentatonic scale to reveal one surprising result of the way our brains are wired. You will be intrigued by how humans process thoughts and think. Look at this video you are going to absolutely love it. Watch it till the end."It's an exploration of what constitutes a "musical" sound -- all notes are just tones of a certain frequency, yet our minds find certain sequences of tones more aurally pleasing than others. If you play a certain note, or a certain couple of notes, your mind will want to fill the next one in predictably. It's the scientific pursuit of why we consider certain things to be beautiful, and why certain sequences are embedded in our brains."- I'm a Freaking Genius. #IMAFGe
Posted by I'm a Freaking Genius. #IMAFGe on Wednesday, 9 October 2013
V.A.K. Rapport
Bobby McFerrin uses the pentatonic scale to reveal one surprising result of the way our brains are wired.
Excerpt
“It’s an exploration of what constitutes a “musical” sound — all notes are just tones of a certain frequency, yet our minds find certain sequences of tones more aurally pleasing than others. If you play a certain note, or a certain couple of notes, your mind will want to fill the next one in predictably. It’s the scientific pursuit of why we consider certain things to be beautiful, and why certain sequences are embedded in our brains.”
Books
Transforming Communication by Richard Bolstad
NLP based book on communication, excellent text book for Communication Leadership training.
The Eight Essential Steps to Conflict Resolution by Douglas Weeks
Problems that “just won’t go away” can be settled through methods developed by one of America’s leading experts in conflict resolution.
Seven principles for making marriage work by John Gottman
John Gottman revolutionised the study of marriage by using rigorous scientific procedures to observe the habits of married couples.
The New Leaders by Daniel Goleman
Research based book illustrating how emotional intelligence informs outstanding leadership.
Authentic Happiness by Martin Seligman
‘Learned Optimism shows us how to stop automatically assuming guilt, how to get out of the habit of seeing the direst possible implications in every setback, and how to be optimistic.’
Emotional Intelligence by Daniel Goleman
Daniel Goleman argues that our view of human intelligence is far too narrow, and that our emotions play major role in thought, decision making and individual success.
Articles by David Savage
Ten principles for leading people through crisis
Sudden pressure from a crisis can change our working landscape, challenges our systems and processes and disrupts our way of life. With heightened emotions it’s also a threat to the health and wellbeing of our people.
A sleeping bag and a sense of purpose and possibility
Twenty years ago I was sleeping on a bare mattress in a sleeping bag, renting a small room in an old house in Miramar. I was a backpacker in New Zealand with a vague plan to travel. However, that changed after hearing about this thing called ‘Coaching’, which sparked an epiphany; ‘That feels right!’
COVID-19 Lockdown. Lessons Learned for your Organisation.
Bring the learnings from the lockdown in to your business.
Emerge stronger, wiser and better.
The Triple A Response Model
Please meet the ‘Triple A Model’, designed to help navigate sudden change.
Crayfish & Conflict
How a scuba diving emergency illustrates key principles of conflict resolution …
Lack lustre team performance: Ten questions to ask!
What are the signals of lack-lustre team performance, and what are the solutions? David Savage shares the questions he looks to get answered when starting to coach a new team.
Useful Links
Using other people's values to make effective arguments
Extract: Stanford sociologist Robb Willer finds that an effective way to persuade people in politics is to reframe arguments to appeal to the moral values of those holding opposing positions.
Conflict in NZ workplace study by Fairway
A well written study of conflict in New Zealand workplaces with plenty of statistics.
Can psychology help solve long-running conflicts?
Great article that points out the value of self-awareness and vulnerability in conflict resolution.
Conflict similarities in Love and War
As strange as it may seem, what we can learn from love to help us (avoid) war.
What great listeners actually do
Chances are you think you’re a good listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average.
Power & Authority
The Milgram Experiment: How good people do bad things because they were told to.
How toxic colleagues erode performance
From the Harvard Business Review, the business and human cost of conflict.
The Akrasia Effect: Why We Don’t Follow Through on What We Set Out to Do (And What to Do About It)
Following on from goal setting and the difference between future self and present self.
Nine More Compassionate Ways to Say No
“Every rejection is different. Declaring that you want a divorce is not the same as sending rejection form letters to hundreds of candidates not hired by your company. Still, there’s a general art to saying clean, compassionate “No, thank yous” that runs through all such communications. It’s an art, not a science, and there’s no perfect formula for ending things.”
