Rapport and the Brain
Build relationships with greater ease by increasing presence in a way that opens up conversation.
Problem Ownership Model
View problems in proportion, avoid being hijacked by drama and play a significant role in finding solutions.
Help people develop a solution focused mindset, have them think of possibilities and not problems.
Structure your message to raise issues without igniting needless conflict.
Avoid communication roadblocks that escalate conflict and damage relationships.
Apply skills in tough conversations that preserve and improve relationships.
Transition from conflict to collaboration by establishing a partnership frame.
Help people identify their needs to then build sustainable solutions that will work long term.
Learn a mediation framework to bring people together and co-create solutions.
Increase rapport further and cut through different communication styles to generate understanding.
Retain your composure under pressure, reduce strong emotions and get better outcomes.
Ask questions to help people develop a solution focus and avoid time wasted getting stuck in problems.
Reduce factors that interfere with listening and learn more from every conversation.
Manage Strong Emotions
Communicate to defuse other people’s strong emotions and support centred thinking.
Avoid assumptions and establish intent to break cycles of misunderstanding.
Move conflict away from right/wrong stalemates and define practical needs to resolve.
8-Step Resolution Model
Move through the eight-step model to build sustainable solutions and avoid the repetition of conflict.
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