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COMMUNICATION LEADERSHIP | CONTENT OVERVIEW

Advanced Personal Communication & Conflict Resolution

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Rapport and the Brain

Build relationships with greater ease by increasing presence in a way that opens up conversation.

Problem Ownership Model

View problems in proportion, avoid being hijacked by drama and play a significant role in finding solutions.

Solution Focus

Help people develop a solution focused mindset, have them think of possibilities and not problems.  

I Message

Structure your message to raise issues without igniting needless conflict.

Avoid Roadblocks

Avoid communication roadblocks that escalate conflict and damage relationships.

Preserve Relationships

Apply skills in tough conversations that preserve and improve relationships.

Establish Partnership

Transition from conflict to collaboration by establishing a partnership frame.

Needs Elicitation

Help people identify their needs to then build sustainable solutions that will work long term.

Mediation

Learn a mediation framework to bring people together and co-create solutions.

Sensory Language

Increase rapport further and cut through different communication styles to generate understanding.

Emotional Self-Regulation

Retain your composure under pressure,  reduce strong emotions and get better outcomes.

Break-State Questions

Ask questions to help people develop a solution focus and avoid time wasted getting stuck in problems.

Listening Loud

Reduce factors that interfere with listening and learn more from every conversation.

Manage Strong Emotions

Communicate to defuse other people’s strong emotions and support centred thinking.

Establish Intent

Avoid assumptions and establish intent to break cycles of misunderstanding.

Redefine Conflict

Move conflict away from right/wrong stalemates and define practical needs to resolve.

8-Step Resolution Model

Move through the eight-step model to build sustainable solutions and avoid the repetition of conflict.

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